Cloud Climb FAQs

Here’s a list of our frequently asked questions. If your query’s not covered here, feel free to call us on 03 8412 0400, email events@rfdsvic.com.au or use this contact form. We’ll be happy to help.

Who can take part in Cloud Climb?

Anyone over 16 on 22 May 2017 can take part. If you’re under 18, please make sure a parent or guardian has read the terms and conditions of the event waiver and understands that you’re taking responsibility for your own welfare.

Can I take part on my own?

Absolutely, although you will need to create your own team when you sign up. You’ll still be able to log your stairs every day using the Cloud Climb app (available for iOS and Android). Push yourself to see how high you can climb solo, and how much you can raise to help support the Flying Doctor!

Can I take part in a team of less than 4?

Absolutely! You’ll still be able to log your stairs every day individually and as a team using the Cloud Climb app (available for iOS and Android). Push yourself to see how high you can climb together – a few extra stairs each and you could still reach the cruising height of an RFDS plane. It doesn’t matter how high you climb as a team in the end – just challenge yourself to go as far as you can, and to raise as much as you can to help support the Flying Doctor!

Can I take part in a team of more than 4?

No team can have more than 4 members, but if you have more people who’d love to be involved – create a second team and race each other to the top!

Why is there an entry fee for Cloud Climb?

Every climber receives a fantastic t-shirt, welcome pack and downloadable training plan that is covered by the registration fee.

What happens if I don't reach my targets?

You should feel rightly proud for every stair you have climbed – we encourage everyone to go as far as they can, and every dollar you raise will make a huge difference to the RFDS. There is no fundraising minimum for this event and we will cheer you for every stair you’ve climbed and every dollar you’ve raised!

How did you work out how far each team needs to climb?

The calculations are based on the following:

  • the cruising altitude of one of our planes is 24,800ft or 7,560m
  • for a 4-person team to reach an equivalent height, each member would need to climb 1,890m (6,200ft) in total
  • that’s 189m (620ft) per day for 10 days
  • one flight of stairs represents a 3m (10ft) height gain – so 189m (620ft) equals 62/63 flights of stairs per day
  • one flight of stairs averages between 16-18 steps – so that’s approximately 1,000 steps or stairs per day
Can I do some other activity than climbing stairs?

Yes you can! Most people who choose not to climb decide to walk, swim or cycle. You can take on 10,000 paces a day for the 10 days of the challenge, swim 2.1km a day or cycle 33km a day and enter your efforts manually on the Cloud Climb app as stairs climbed.

Bear in mind that the Climbers will be doing 1,000 stairs per day for their challenge – so if, as a walker, you complete 10,000 paces in a day, you should enter 1,000 stairs. If you do less than that – for example, 5,000 paces – the number of stairs you should enter would be the percentage of your daily target reached (in this case 50%) x 1,000. For this example, you would therefore enter 500 stairs climbed.

What should I do to prepare myself for the challenge?

Cloud Climb is a challenging activity, so you should certainly train for it. We recommend that you use one of Fabio’s beginner or advanced training plans, downloadable from our Cloud Climb fundraising hub, which also include tips on rest and nutrition.

If you’re joining Cloud Climb after the challenge has started, we would advise that you log in to our fundraising hub, download one of our training guides and be sure to read through page 2 to double-check that you’re in an appropriate state of health to take on the challenge.

After that (and depending on your level of personal fitness), we recommend that you build up to the daily total of 1,000 stairs over 3-4 days rather than trying to tackle that total from the outset. Don’t worry if you don’t make the overall goal of 10,000 stairs per person – we encourage everyone to go as far as they can, and every dollar you raise will make a huge difference to the RFDS.

I have to pull out of Cloud Climb - what should I do?

We’re sorry to hear that! Let us know on 03 8412 0400 or events@rfdsvic.com.au and we’ll update your record. Registration fees are non-refundable as you will have already received your t-shirt and welcome pack, but we hope that you’re able to join us next year on the Climb!

Can I sign up to Cloud Climb after the challenge begins on 22 May?

Yes, you can! We’d love to have you on board. Go ahead and sign up, download the app (from the App Store or Google Play), kick off your fundraising and – get climbing!

Please note that we’ve strongly recommended that our Climbers do some training and preparation prior to the event in order to avoid risk of injury. So once you’ve signed up, please log in to our fundraising hub, download one of our training guides and be sure to read through page 2 to double-check that you’re in an appropriate state of health to take on the challenge.

After that (and depending on your level of personal fitness), we would advise that you build up to the daily total of 1,000 stairs over 3-4 days rather than trying to tackle that total from the outset. Don’t worry if you don’t make the overall goal of 10,000 stairs per person for the whole challenge – we encourage everyone to go as far as they can, and every dollar you raise will make a huge difference to the RFDS.

How do I pay in my fundraising money?

You can pay in your fundraised money:

  • online using a credit or debit card by logging in to the fundraising hub, selecting ‘Sponsor yourself’ and paying in the money using that form
  • offline by sending a cheque made payable to RFDS Victoria plus completed pay-in form (included in your welcome pack and also downloadable from the fundraising hub) to RFDS Victoria, PO Box 7027, Richmond, VIC 3121
What will the money we raise be used for?

The money raised from Cloud Climb will be used to buy five more Heart Start machines (portable defibrillators) for the RFDS medical crews. These machines are literally life-saving – as well as being used for continuous heart monitoring, they can provide immediate life-saving defibrillation (an electrical shock to restart the heart) should someone have a cardiac arrest.

Cloud Climb app - I can't see my activity data. What should I do?

Mmm. There are a few reasons why this might be happening. If you’re using a wearable device to track your activity, make sure that it’s correctly synced up with your phone. If you’re using your phone only, then make sure you carry it with you as you climb.

You’ll also need to ensure you have an internet connection so that the app can pick up the data it needs from the Cloud Climb fundraising hub.

If you need further help with this, please contact us using this form.

Cloud Climb app - how do I change my activity tracker?

Please note you can only change your activity tracker if you’re using an Apple phone – for Android, FitBit is the sole option (apart from adding your stair count manually).

Apple users can change their activity tracker (from Apple HealthKit to FitBit or vice versa) by deleting the Cloud Climb app, downloading it again from the App Store, and choosing a different tracker when they go through the app set-up process.

Cloud Climb app - how do I change my username, password and other details?

Unfortunately, you cannot change the username you chose when you signed up to Cloud Climb.

To change other details – including name, password and email address – log in to the Cloud Climb fundraising hub and go to the My profile page.

Cloud Climb app - can I add stairs manually?

Yes, you can! Go to the My Stairs page and tap on the relevant day bar to amend your total for that day. Please note you can only manually amend your own totals, not the team ones.

Cloud Climb app - why is my fundraising total different on the app compared to the Cloud Climb fundraising hub?

There may be a slight time lag between when someone sponsors you online via your fundraising page, and when that information is displayed within the app.

Cloud Climb app - how do I track my progress if I'm doing one of the other activities?

You’ll need to enter your data manually for each day of the challenge by going to the My Stairs page and tapping on the relevant day bar.

To work out how many stairs you should enter for a day, you should work out the percentage of your daily target you managed to complete on that day and then multiply it by 1,000.

You can use the following daily targets for other activities:

  • walk 10,000 paces per day
  • swim 2.1km per day
  • cycle 33km per day

SPONSOR A CLIMBER

For anyone who hasn’t yet sponsored a Climber – please do so now, or make a direct donation. Every dollar we raise will be used to buy vital equipment for the Flying Doctor.

Pay in your fundraising

If you collected any cash donations during Cloud Climb, now is the time to pay them in. Check out our FAQs to the left to find out how.